Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
Kate Middleton hospitalized – Kensington Palace release new information about the princess
Kensington Palace announced Wednesday that Kate Middleton, the Princess of Wales has undergone planned abdominal surgery at a private hospital in London and won’t be returning to her royal duties until after Easter.
Kate is expected to spend between ten and fourteen days at the hospital where she’s currently recovering. The Palace announced the surgery was successful.
The Princess apologized to the public for postponing her public duties.
“Her Royal Highness The Princess of Wales was admitted to The London Clinic yesterday for planned abdominal surgery. The surgery was successful and it is expected she will remain in hospital for ten to fourteen days, before returning home to continue her recovery. Based on the current medical advice, she is unlikely to return to public duties until after Easter,” the statement from Kensington Palace on its social media pages.
“The Princess of Wales appreciates the interest this statement will generate. She hopes that the public will understand her desire to maintain as much normality for her children as possible; and her wish that her personal medical information remains private.”
The statement continued: “Kensington Palace will, therefore, only provide updates on Her Royal Highness’ progress when there is significant new information to share. The Princess of Wales wishes to apologise to all those concerned for the fact she has to postpone her upcoming engagements. She looks forward to reinstating as many as possible, as soon as possible.”
Fans of the Princess, who has gained plenty of respect by her people throughout the years, expressed their well-wishes and hopes for her speedy recovery.
“Feel better soon, Catherine. Even while she’s not well, she’s worried about everything going on around her. You take care of you and I’m sure people understand the need to respect your privacy for your children. They would want the same for their own,” one of the comments read.
“Prayers for a successful recovery for the Princess of Wales and for her lovely family as they navigate this difficult time,” another person wrote.
“My thoughts and prayers are with her and her whole family,” a third added.
“14 days is a long stay, hope she’s ok,” someone else stated.
Upon being discharged from the hospital, Kate is expected to continue her recovery at the comfort of her home in Windsor where she and William moved in 2022.
At the same time, William also cut down on his engagements in order to be able to help around the children while his wife recovers from what was said to be a “non-cancerous” surgery.
Of course, William will receive help from the children’s long-time nanny, Maria Teresa Turrion Borrallo.
Borrallo has been with the family since Prince George was just 8 months old.
“She is not married and doesn’t have a boyfriend, as her life is totally dedicated to the family she is working with. She is known for being totally professional – married to the job,” an insider told Hello Magazine.
When the couple are away from home, the nanny makes all the decisions regarding the children.
Borallo was trained at the prestigious Norland College in Bath. “Maria is firm, but she never acts unilaterally with the children on discipline. Kate and William, along with Maria, are strict with the children but have this magic ability to appear not to be,” a royal insider said.
Kate has shared her feeling about hospitals and hospital stays in the past and said those are not “places she wanted to hang around in.”
Recalling the times she experienced extreme morning sickness following the birth of Princess George, Kate said, “I think, yeah I did stay in hospital overnight, I remember it was one of the hottest days and night with huge thunderstorms so I didn’t get a huge amount of sleep, but George did which was really great.”
She then added, “I was keen to get home because, for me, being in hospital, I had all the memories of being in hospital because of being sick so it wasn’t a place I wanted to hang around in. So, I was really desperate to get home and get back to normality.”
We wish Kate a fast recovery.
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