Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
Gordon Ramsay shares update on fatherhood – addition to family comes seven years after couple lost baby
The most well-known aspect of Gordon Ramsay is his reputation as the feisty English chef who rose to prominence in the world of culinary pleasures. By now, the chef’s culinary talents have garnered him decades of attention.
He just shared his thoughts about how his sixth time as a father is going! To learn more about Ramsay’s update, continue reading.
This past weekend, Gordon Ramsay attended the Formula 1 Grand Prix in Las Vegas and was delighted to discuss the newest member of his family, a baby boy called Jesse James.
Ramsay,57, was open about being a father for the first time at his age. “Extraordinary,” he remarked with a sense of humor, “just blessed.” Additionally, I’m positive that I’ll be the oldest father at the school drop-off, so I’ll wear my spectacles and a cap.
Early this month, the couple welcomed their newest child, Jesse James Ramsay, who weighed a whopping seven pounds and ten ounces. To the Ramsay brigade, one more loving bundle! Chef Ramsay posted images of his son on social media, saying, “3 boys, 3 girls…done.”
Tana Ramsay, his wife, also announced the birth of her most recent kid on social media. The Ramsay family is complete, she wrote, adding, “It’s been a nerve-wracking nine months, but we’ve made it and we have been blessed with this little bundle.” We adore you so much, Jesse James Ramsay,” she wrote.
In 2016, the couple lost the child who was supposed to be their sixth. The renowned chef shared a message on the tragic incident at the time. He started by expressing gratitude to the public for their support over the past two weeks for both him and his wife. “We had a devastating weekend as Tana has sadly miscarried our son at five months,” he continued, spilling the beans to them.
Tana Ramsay eventually talked about her experiences four years later. She discussed the event in an interview in November 2020. This occurred following Chrissy Teigen’s 2020 public announcement of her own miscarriage, during which she was candid and open about the whole experience on social media. She received a lot of criticism for being so open about the entire ordeal.
Tana Ramsay went above and beyond to encourage Chrissy Teigen, even praising her candor. “I find it very emotional, and I thought she was amazing,” the woman remarked. I didn’t know all the details when I read about her predicament, but a lot of it sounded a lot like mine.
“I think she was amazing for talking about it and posting the photos that she did,” the woman continued. “It brings it all back.”
She thought back to her own miscarriage and how people would avoid talking about it as if it had never happened. “To be honest, when it happened to me, I found it really difficult when people would talk to me and not bring it up because it seemed like it never happened,” the woman stated.
“It was really difficult, so all I wanted to do was talk about it with friends, family, and anyone else who asked.” “It was a really hard experience—you go from having a baby kicking inside of you to suddenly it’s not there,” she continued.
She also mentioned how incredible Gordon had been during the whole thing. “Gordon was amazing. He’s always talked about everything. He was very good at talking it out of me and never giving me the feeling that maybe we shouldn’t talk about it,” the woman remarked.
Gordon Ramsay eventually spoke about the death of his son in 2016 in September 2023. Rocky was the child’s given name, and they were thrilled to have him in the family.
The 56-year-old famous chef remarked, “It was very difficult to lose Rocky.” You cannot watch or read a book that will help you get over that loss.
He talked about how the entire experience had been “life-changing.” Tana had some health concerns, so they went from celebrating the baby’s health one day to learning the next day that she had miscarried. Everything transpired in a span of one day.
He claimed that the tragic incident strengthened the bonds between their family members.
Oscar, the couple’s fifth child, was later welcomed into the world in 2019. And in 2023, they welcomed their sixth child, declaring that their family was now complete!
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