On a long flight, a woman’s patience is tested by a child who kicks her seat and parents who ignore the disruption. What begins as a frustrating ordeal soon takes a surprising turn, revealing that karma has a way of delivering unexpected lessons.
As I settled into my aisle seat for a seven-hour flight, I hoped for some much-needed relaxation. With a book in hand, noise-canceling headphones on, and a good playlist ready, I thought I was prepared for the journey ahead. The cabin was packed and the air felt stuffy, but I was willing to endure it for a peaceful trip.
Then it began. A soft thumping at the back of my seat started to grow louder. Initially, I dismissed it, thinking a child was just adjusting in their seat. But the thumping became a steady rhythm, kick, kick, kick, each hit harder than the last.
I turned around and saw a boy, around six or seven, swinging his legs and grinning as if he were having a great time. His sneakers repeatedly slammed into my seat, creating a mini drum concert. His parents, seated nearby, were glued to their phones, completely unaware of the chaos their child was causing. I hoped the boy would tire out soon, or that his parents would notice, but the kicks only intensified.
After what felt like an eternity, I finally decided I couldn’t ignore it any longer. I turned around, offering a polite smile and asked the parents to ask their son to stop kicking my seat. The mother barely acknowledged me, dismissing my request with a “He’s just a kid!” before returning to her phone. I tried again, but the father was too engrossed in a video to care. Sensing his parents’ indifference, the boy kicked even harder, laughing as if he were winning some game at my expense.
I pressed the call button for the flight attendant, hoping she could help. She arrived, friendly and professional, and I explained the situation. She approached the family, asking them kindly to stop the boy from kicking my seat. For a brief moment, there was silence.
But as soon as she walked away, the kicks resumed, even more forceful this time. Frustrated, I stood up and spoke louder, asking them again to control their child. The mother rolled her eyes, and the father muttered something dismissive. The boy laughed and kicked harder. At this point, I was fed up. I called the attendant again, asking if I could switch to another seat. She returned shortly with good news: there was a seat available in first class.
Without hesitation, I grabbed my belongings and followed her to the front of the plane. The first-class section was a welcome relief, spacious, quiet, and free of children. I settled into my new seat, and the tension melted away. I was finally able to relax, enjoying a drink and diving into my book.
As the flight continued smoothly, I overheard the attendants talking about my old seatmates. The boy had found a new target for his kicks, an elderly woman who had taken my place. When she asked him to stop, the mother snapped at her, escalating the situation to a shouting match that caught the attention of the flight crew. I felt a twinge of sympathy for the elderly woman but couldn’t deny the poetic justice unfolding. As we prepared to land, I noticed security vehicles waiting by the gate.
When we disembarked, I saw the family being escorted off the plane by security officers. The boy, who had been so bold earlier, was now crying, clinging to his mother. The parents looked embarrassed, no longer the dismissive people they had been. I left the airport feeling a sense of satisfaction that surprised me. Karma had intervened, allowing me to enjoy my first-class experience and witness a bit of justice served.
As I walked past the family, I couldn’t help but smile at them. It was a small gesture, but it felt like the closure I needed. Sometimes, the universe has a way of balancing things out, and that day, it certainly did. With my book finished and my flight experience greatly improved, I walked away with a story that would surely entertain friends in the future.
In-N-Out Stuns Fans with Controversial Announcement After 75 Years: A Bold Move of Genius
Few brands have the loyal following of In-N-Out Burger. If you live outside of California, it’s hard to really understand just how beIoved the brand is among its fans. If you live in California, it’s just a part of the experience. Until you leave, that is.
Most of that love comes from the fact that, as far as fast food goes, In-N-Out is about as good as it gets. Of course, a lot of its appeal also comes from the fact that the company’s 385 locations are located almost entirely in California and its neighboring states.
If, however, you live any further east of the Rockies, you’ve been out of luck. If that’s you, your only opportunity has been to find one when you travel west. Well, until now.
Last week, the company announced that it would be opening a corporate hub in Franklin, Tennessee, which will allow it to expand further east. In-N-Out also says it will be opening its first stores in the Nashville area by 2026.
If you’re a fan of animal-style fries, you understand that this is a big deal. It’s also a huge risk for the company and its brand. Here’s why:
This is a company that is fiercely opposed to change. It hasn’t added a menu item since 2018 (hot chocolate). It still sells just burgers, fries, soft drinks, and milkshakes. As a result, the restaurant is known for both fresh, great-tasting food and incredible customer service. I can think of only one other restaurant where you can get in a drive-thru line 30 cars deep and still have hot food in just a few minutes, and that one isn’t open on Sundays.
There is clearly a lot of demand for new locations. That seems like an argument for expanding to new states, but it’s also why the move is risky.
You see, over the past 75 years, In-N-Out has jeaIously guarded its brand. A big part of that has meant recognizing that fast growth isn’t everything if it means compromising quality. After all, quality is its brand.
In-N-Out only uses fresh, never-frozen ingredients–including its beef. That makes its burgers and fries taste better, but it also means the restaurant is limited in the areas it can serve.
The company also doesn’t franchise its locations. That has allowed it to maintain far more control over the level of service its restaurants provide, but has also meant it kept things close to home.
“You put us in every state and it takes away some of its luster,” said In-N-Out president Lynsi Snyder in a 2018 interview. She was right. Part of the reason the company’s burgers have such a loyal following is because they’re hard to get–especially if you live east of the Rocky Mountains.
It takes a lot of courage–if you think about it–to resist the temptation to grow at all costs. The thing is, most companies don’t consider that those costs are real, even if they aren’t immediately obvious. If the quaIity of your product gets worse the more customers you serve, you’re doing it wrong.
If, suddenly, there are In-N-Out Burger locations everywhere, it’s not as special. If you’re used to swinging by the Sepulvida location when you land at Los Angeles International Airport, and eating a Double-Double while watching planes land, it’s not quite as special an experience if you can get one on your way home from work.
On the other hand, there is value in meeting your customers where they are. In-N-Out is a restaurant, after all, not an amusement park. Sure, people look forward to eating there when they travel, but that doesn’t mean there isn’t room to grow–even if that means cautiously.
“Our Customers are our most important asset at In-N-Out, and we very much look forward to serving them in years to come, and becoming part of the wonderfuI communities in The Volunteer State,” said Synder in a statement. That’s an important acknowledgment–the part about customers being the company’s most important asset.
The interesting lesson here is that there is a balance between exclusivity and meeting your customers where they are. For a variety of reasons, In-N-Out has erred on the side of sticking close to home, even if that means it can’t serve all of its customers. That’s been a winning strategy so far, and I don’t think that will change just because it’s sIowly starting to open more locations farther east.
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