When an entitled customer threw her drink in my face, humiliating me in front of everyone, she assumed I’d just take it quietly. Little did she know, she was in for a surprise—and a lesson she wouldn’t forget.
That morning, I stepped into the health food store, the familiar scent of fresh produce and herbal teas greeting me. It was the start of another day at work, where I’d been earning a living for the past year. As I tied my apron, I couldn’t shake the feeling that something was different today.
“Hey, Grace! Ready for another thrilling day of juice-making?” my coworker Ally joked from behind the counter.
I laughed, shaking my head. “Yep, gotta keep those entitled customers happy, right?”
But the knot in my stomach told me otherwise. There was one customer who made our jobs miserable every time she came in.
We had dubbed her “Miss Pompous,” and it was a fitting name. She walked in like she owned the place, treating us like we were beneath her.
As I began my shift, I tried to put her out of my mind. I needed this job. It wasn’t just about me—it was about my family. My mom’s medical bills were piling up, and my younger sister was counting on me to help with college expenses. Quitting wasn’t an option.
A few minutes later, Ally leaned in close. “Heads up,” she whispered. “Miss Pompous just pulled into the parking lot.”
My stomach dropped. “Great,” I muttered. “Just what I needed to start my day.”
The bell above the door chimed, and in she walked, her designer heels clicking like a countdown to disaster. Without even acknowledging me, she strutted up to the counter and barked her order.
“Carrot juice. Now.”
I forced a smile. “Of course, ma’am. Coming right up.”
As I worked, I could feel her eyes on me, scrutinizing my every move. My hands began to shake under the pressure. Finally, I handed her the juice.
She took one sip and her face twisted in disgust. “What is this watered-down garbage?” she screeched. Before I could react, she hurled the entire drink at my face.
The cold juice splashed across my cheeks, dripping down my chin. I stood there, stunned, as she continued to rant. “Are you trying to poison me?” she demanded.
I blinked, wiping juice from my eyes. “It’s the same recipe we always use,” I stammered.
“Make it again,” she snapped. “And this time, use your brain.”
My face burned with humiliation as everyone in the store turned to watch. Tears threatened to spill, but I refused to let her see me cry.
Just then, my manager, Mr. Weatherbee, appeared. “Is there a problem here?” he asked, though his concern seemed more for the loss of a customer than for me.
Miss Pompous turned on him. “Your employee can’t even make a simple juice! I demand a refund and a replacement.”
To my disbelief, Mr. Weatherbee began apologizing profusely. “I’m so sorry, ma’am. We’ll remake your juice immediately, free of charge.” Then he turned to me. “Grace, be more careful next time.”
I stood there, dumbfounded. My jaw dropped. “But sir, I—”
“Just get the carrots, Grace,” he interrupted, “and remake the juice.”
Miss Pompous smirked at me, clearly enjoying my humiliation. I felt a surge of anger. For a split second, I wanted to throw my apron down and walk out. But then I thought of my mom and sister—I couldn’t afford to lose this job.
So, I took a deep breath and made a decision. I wasn’t going to let her win.
I met Miss Pompous’s gaze, refusing to be intimidated. She thought she could buy respect with her money, that she could trample over people without consequences. Well, not this time.
As Mr. Weatherbee walked away, I reached into the fridge, bypassing the usual carrots. Instead, I grabbed the biggest, gnarliest one I could find. It was tough and unwieldy, perfect for what I had in mind.
“Just a moment,” I said, sweetly, as I fed the oversized carrot into the juicer. The machine groaned in protest before spraying juice everywhere—across the counter, the floor, and best of all, onto Miss Pompous’s designer handbag.
She shrieked, snatching her bag and frantically trying to wipe off the bright orange juice. “My bag!” she cried. “You stupid girl! Look what you’ve done!”
“Oh no, I’m so sorry, ma’am,” I said, struggling to keep a straight face. “It was an accident, I swear.”
Her face turned beet red. “You ruined my three-thousand-dollar purse! I want your manager!”
Trying not to laugh, I gestured vaguely toward the store. “I think he’s helping a customer over there.”
As she stomped off in search of Mr. Weatherbee, I ducked into the stockroom to hide my smile. From my hiding spot, I watched as she stormed out, still clutching her dripping bag, leaving a trail of carrot juice in her wake.
I thought it was over, but I knew Miss Pompous wasn’t the type to let things go.
Sure enough, the next morning, she burst into the store, demanding to see the owner. When Mr. Larson, the kind, older man who owned the store, came out, she launched into a tirade, insisting I be fired and demanding compensation for her ruined purse.
Calmly, Mr. Larson replied, “Let’s check the security footage.”
My heart skipped a beat. I had completely forgotten about the cameras.
We gathered around the monitor as the footage played, showing Miss Pompous throwing juice in my face and the “accident” with her purse. The room fell silent.
Mr. Larson turned to her. “I’m afraid I can’t offer you any compensation. What I see here is an assault on my employee. If anyone should be considering legal action, it’s us.”
Miss Pompous sputtered in disbelief. “But… my purse!”
“I suggest you leave,” Mr. Larson said firmly. “And don’t come back.”
With one final glare, Miss Pompous stormed out.
Once she was gone, Mr. Larson turned to me, his eyes twinkling. “That was just an accident, right, Grace?”
“Of course, sir,” I said with a grin. “Why would I intentionally ruin a customer’s belongings?”
He chuckled and walked away. Ally gave me a high five. “You stood up to her, Grace! You showed her who’s boss.”
That night, as I shared the story with my mom and sister, I realized something important: standing up for myself hadn’t just put Miss Pompous in her place—it reminded me of my own worth.
Have you ever had to deal with someone like Miss Pompous? Share your stories in the comments. Together, we can take on the “Karens” of the world!
The transformation of Joan Van Ark: From star on ‘Dallas’ and ‘Knots Landing’ to loving mother and wife
While performing in Denver, Van Ark met actress Julie Harris while interviewing her for a local newspaper, and the actress persuaded her to study acting and drama at the Yale Drama School.
As a result, Van Ark became the youngest student ever to receive a scholarship to the well-respected school and the second woman ever to enroll. The first woman was Julie Harris, who helped Van Ark into the school.
“She wrote to the dean and asked him to meet me. Long story short, my parents drove me to New Haven, Connecticut, to meet the dean, who gave me a scholarship,” she recalled.” It was meant to be.”
Valene Ewing on ‘Dallas’ and ‘Knots Landing’
Van Ark began her professional career at the Minneapolis Guthrie Theater, where she starred in The Miser by Moliere. After working about a year at the Arena Stage in Washington DC, she moved down to work with the national touring company Barefoot in the Park in 1963, which led to her Broadway debut. In 1971, she was nominated for the Tony Award for Best Featured Actress in a Play after starring in The School for Wives.
At that point, Joan Van Ark had begun working in front of a screen rather than on stage. She appeared on television series including Temperature’s Rising, Spider-Woman, and Days of Our Lives and even in one episode of Bonanza.
Even though Joan Van Ark wasn’t short of jobs, she was still looking for her significant breakthrough role as the 1980s approached. In 1978, she made several appearances as Valene Ewing on Dallas – which led her to the role of a lifetime.
Knots Landing – a spinoff of Dallas – premiered in 1979, and Joan Van Ark reprised her role as Valene Ewing. She starred in 327 episodes – acting alongside Michele Lee as Karen and Ted Schakleford as Gary – and became a massive star.
Even though it was a spinoff of Dallas – about the rotten but wealthy Ewing Clan – it was initially brought to CBS years before.
However, the network wanted a “big rich family” show, and Dallas got picked as the one. But later on, Knots Landing became a massive success as the studio realized how big of a show Dallas had grown into, and after only one season, it rose into the top 20 in TV ratings.
How Joan Van Ark almost missed out on her biggest role
Knots Landing became the story of Gary Ewing and his wife Valene – played by Van Ark – and how they decided to start a new life in Knots Landing.
However, Van Ark almost missed out on the part of Valene Ewing. She explained that she had a “three-way clash” where she did The Love Boat simultaneously, as well as a commercial in New York.
In the end, it was her husband – John Marshall, who we will come back to in a minute – that persuaded her into choosing Dallas. And it was a significant – and important – decision.
“I got the call asking me to do a guest appearance in this show called Dallas, which was attracting a lot of buzz, but I said to my husband, ‘John, why should I even read this script? I can’t be in three places at once,’” she told Express. “Then he read it and said, ‘No, you’ve got to do it. It looks wonderful.’”
“So basically, he talked me into a schedule that had me in LA one day, then flying to Dallas for two days, followed by two days in New York and then back to Texas. But looking at this old cast photo from Knots Landing – the spinoff from Dallas – I’m so glad I listened to him,” she added.
Dallas and Knots Landing became a 15-year commitment for Van Ark, who became identified by her role. As earlier mentioned, she and Julie Harris had quite a history – and in 1980, they met again
“I could stay forever on the show and be safe”
Harris was cast in Knots Landing as the mother of Van Arks’ character, and for the actress, it was almost too good to be true.
“When the producers told me they had finally last someone to play my mother, I held my breath,” she recalled in a 1984 interview with Florida Today.
“I thought, ‘Oh my God, are they going to say Phyllis Diller or Zsa Zsa Gabor, or who?’ Then they said it was Julie Harris, and I went right through the roof. I couldn’t believe they had picked her to be my mother. They didn’t even know we were friends.”
Joan Van Ark stayed for 13 seasons and 327 episodes on the show. Then in 1993, just one season after she left, Knots Landing was canceled. But the reason for Joan leaving wasn’t that she didn’t like it. Instead, it was all about her trying on new challenges.“I could stay forever on the show and be safe,” Van Ark told the Los Angeles Times in 1992.
“But three years ago, I did Night of the Iguana in Williamstown (Mass.), and I had a quote from Tennessee Williams taped on my mirror, taken from an essay he’d written on success. It said, and I’m paraphrasing here: ‘Security is in the shape of a kidney-shaped pool in Los Angeles, where you sit waiting for your residual checks.’ I was in a comfortable spot on Knots, and an artist should not be comfortable.”
At the same time, the television series became a huge part of Van Ark’s life. So even though she felt comfortable leaving, it was a tough blow since she thought it would be easier.
Blamed herself for ‘Knots Landing’ cancelation
“I have loved more than life the 13 years I’ve had on that show,” she said. “[Knots Landing creator] David Jacobs is a great influence on my life, has taught me so much about so many things. Ted [Shackelford] is the other half of every breath I take on the show, and personally, he’s a large part of my heart. The people are my family–we have shared marriages, deaths, divorces. It’s far more difficult to leave than I thought.”
The show didn’t quite work without the great chemistry between characters Valen and Gary. In fact, Joan took the blame for the show being shut down.
“Well, it was my fault. I jumped over to NBC to do a pilot which did not sell,” she said. “I was so ready to go, after fourteen years with the one lady, so I auditioned for the pilot, and they cast me. It wasn’t as cleanly negotiated as it should have been. When the pilot didn’t sell, they asked me back, and I did do the four-hour finale of the show.”
Joan Van Ark left the soap opera business behind but continued to star in many television series. She had minor parts in television series, including Fresh Prince of Bel-Air, and starred in some television movies. Between 2004 and 2005, Joan appeared as Gloria Fisher in 55 episodes of the hugely successful television drama The Young and The Restless.Joan Van Ark – marriage, husband, children
It’s common for celebrities in Hollywood to marry other celebrities, and show-biz marriages don’t always last very long.
But that wasn’t the case for Joan Van Ark, who met the love of her life back in high school. She met her husband, John Marshall, while the two were students in Boulder. In 1966, the couple married on a military base in Germany.
“Believe me, it was nothing like the marriages [Valene Ewing] has gone through,” she told UPI.
In 1969, they welcomed daughter Vanessa Marshall, who also chose a career in entertainment. She became a well-known voice-over artist and actually gave up on her on-camera acting career. Instead, Vanessa Marshall has lent her voice to animated films, television series, and several video games.
John Marshall went on to become an Emmy newsman, working on KNBC-TV and NBC. He’s had a flourishing career just as his wife Joan, and while the couple was working hard to make it in their respective fields, Vanessa was growing up.
For Van Ark, becoming a mother while trying to navigate through the business was tough. And she gives credit to her husband, John, for keeping the family together during those stressful years.
“He is the reason we have the most wonderful daughter in the world and that the marriage has stayed strong,” Van Ark told The Leader-Post in 1988. “I feel I am the committed person who can’t give up time for this or that.”
“He did not want to miss watching Venessa grow up, and he did not want to miss me,” she added. “He knows correspondents live out of suitcases. John made career choices I didn’t agree with because if it had been me, I would have packed my bags, and I would have been waiving at the airport.”Joan Van Ark – net worth
Besides her acting job, Joan Van Ark has a great interest in running. The 78-year-old has completed several marathons and explained she’s running instead of going to a psychologist. However, when it comes to her husband, she stated that she would never go on a run with him.
Why? Because “it’s the quickest way to a divorce that I know of. You’re always criticizing the other’s style,” Joan said.
In the last decade, Joan Van Ark has continued to work on stage in several productions for theater and starring in television series and movies such as Watercolor Postcards and Psycho Wedding Crasher. But she will always be most remembered for her magnificent spell on Dallas and Knots Landing.
According to Celebrity Net Worth, Joan Van Ark has a net worth of around $10 million.
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